FAQ

SHIPPING & DELIVERY

WEAPONS AND WHEEL BAGS ARE CONSIDERED OVER-SIZED ITEMS AND MAY INCUR A SHIPPING SUPPLEMENT. WE WILL CONTACT YOU IF ADDITIONAL CHARGES WILL HAVE TO BE APPLIED TO YOUR ORDER.

THE SHIPPING CHARGE IS CALCULATED FROM A WEIGHTING FACTOR (NOT NECESSARILY THE ACTUAL WEIGHT) FOR THE TOTAL ORDER.DELIVERY TIMES ARE ESTIMATES, AND SOME ITEMS MAKE TAKE LONGER FOR DELIVERY. SHIPPING INFORMATION CANNOT BE CHANGED ONCE YOUR ORDER HAS BEEN SUBMITTED. GROUND RATES ARE ONLY TO THE LOWER 48 CONTINENTAL U.S.A. STATES AND TAKE 5 – 10 WORKING DAYS IN TRANSIT.

PRIVACY & SECURITY

WHAT INFORMATION DO WE COLLECT?

WE COLLECT INFORMATION FROM YOU WHEN YOU REGISTER ON OUR SITE, PLACE AN ORDER, SUBSCRIBE TO OUR NEWSLETTER, RESPOND TO A SURVEY OR FILL OUT A FORM. WHEN ORDERING OR REGISTERING ON OUR SITE, AS APPROPRIATE, YOU MAY BE ASKED TO ENTER YOUR: NAME, E-MAIL ADDRESS, MAILING ADDRESS, PHONE NUMBER OR TAX / VAT NUMBER. YOU MAY, HOWEVER, VISIT OUR SITE ANONYMOUSLY.

HOW WE USE THESE INFORMATION?

ANY OF THE INFORMATION WE COLLECT FROM YOU MAY BE USED IN ONE OF THE FOLLOWING WAYS:

1. TO PERSONALIZE YOUR EXPERIENCE (YOUR INFORMATION HELPS US TO BETTER RESPOND TO YOUR INDIVIDUAL NEEDS)

2. TO IMPROVE OUR WEBSITE (WE CONTINUALLY STRIVE TO IMPROVE OUR WEBSITE OFFERINGS BASED ON THE INFORMATION AND FEEDBACK WE RECEIVE FROM YOU)

3. TO IMPROVE CUSTOMER SERVICE (YOUR INFORMATION HELPS US TO MORE EFFECTIVELY RESPOND TO YOUR CUSTOMER SERVICE REQUESTS AND SUPPORT NEEDS)

4. TO PROCESS YOUR TRANSACTIONS INFORMATION, WHETHER PUBLIC OR PRIVATE, WILL NOT BE SOLD, EXCHANGED, TRANSFERRED, OR GIVEN TO ANY OTHER COMPANY FOR ANY REASON WHATSOEVER, WITHOUT YOUR CONSENT, OTHER THAN FOR THE EXPRESS PURPOSE OF DELIVERING THE PURCHASED PRODUCT OR SERVICE REQUESTED.

5. TO ADMINISTER A CONTEST, PROMOTION, SURVEY OR OTHER SITE FEATURE

6. TO SEND PERIODIC EMAILS, THE EMAIL ADDRESS YOU PROVIDE FOR ORDER PROCESSING, WILL ONLY BE USED TO SEND YOU INFORMATION AND UPDATES PERTAINING TO YOUR ORDER. NOTE: IF AT ANY TIME YOU WOULD LIKE TO UNSUBSCRIBE FROM RECEIVING FUTURE EMAILS, WE INCLUDE DETAILED UNSUBSCRIBE INSTRUCTIONS AT THE BOTTOM OF EACH EMAIL.

HOW DO WE PROTECT YOUR INFORMATION?

WE IMPLEMENT A VARIETY OF SECURITY MEASURES TO MAINTAIN THE SAFETY OF YOUR PERSONAL INFORMATION WHEN YOU PLACE AN ORDER OR ENTER, SUBMIT, OR ACCESS YOUR PERSONAL INFORMATION. WE OFFER THE USE OF A SECURE SERVER. ALL SUPPLIED SENSITIVE/CREDIT INFORMATION IS TRANSMITTED VIA SECURE SOCKET LAYER (SSL) TECHNOLOGY AND THEN ENCRYPTED INTO OUR PAYMENT GATEWAY PROVIDERS DATABASE ONLY TO BE ACCESSIBLE BY THOSE AUTHORIZED WITH SPECIAL ACCESS RIGHTS TO SUCH SYSTEMS, AND ARE REQUIRED TO KEEP THE INFORMATION CONFIDENTIAL. AFTER A TRANSACTION, YOUR PRIVATE INFORMATION (CREDIT CARDS, SOCIAL SECURITY NUMBERS, FINANCIALS, ETC.) WILL NOT BE STORED ON OUR SERVERS.

DO WE USE COOKIES?

YES (COOKIES ARE SMALL FILES THAT A SITE OR ITS SERVICE PROVIDER TRANSFERS TO YOUR COMPUTER’S HARD DRIVE THROUGH YOUR WEB BROWSER (IF YOU ALLOW) THAT ENABLES THE SITES OR SERVICE PROVIDERS SYSTEMS TO RECOGNIZE YOUR BROWSER AND CAPTURE AND REMEMBER CERTAIN INFORMATION. WE USE COOKIES TO HELP US REMEMBER AND PROCESS THE ITEMS IN YOUR SHOPPING CART, UNDERSTAND AND SAVE YOUR PREFERENCES FOR FUTURE VISITS, KEEP TRACK OF ADVERTISEMENTS AND COMPILE AGGREGATE DATA ABOUT SITE TRAFFIC AND SITE INTERACTION SO THAT WE CAN OFFER BETTER SITE EXPERIENCES AND TOOLS IN THE FUTURE. WE MAY CONTRACT WITH THIRD-PARTY SERVICE PROVIDERS TO ASSIST US IN BETTER UNDERSTANDING OUR SITE VISITORS. THESE SERVICE PROVIDERS ARE NOT PERMITTED TO USE THE INFORMATION COLLECTED ON OUR BEHALF EXCEPT TO HELP US CONDUCT AND IMPROVE OUR BUSINESS.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

WE DO NOT SELL, TRADE, OR OTHERWISE TRANSFER TO OUTSIDE PARTIES YOUR PERSONALLY IDENTIFIABLE INFORMATION. THIS DOES NOT INCLUDE TRUSTED THIRD PARTIES WHO ASSIST US IN OPERATING OUR WEBSITE, CONDUCTING OUR BUSINESS, OR SERVICING YOU, SO LONG AS THOSE PARTIES AGREE TO KEEP THIS INFORMATION CONFIDENTIAL. WE MAY ALSO RELEASE YOUR INFORMATION WHEN WE BELIEVE RELEASE IS APPROPRIATE TO COMPLY WITH THE LAW, ENFORCE OUR SITE POLICIES, OR PROTECT OURS OR OTHERS RIGHTS, PROPERTY, OR SAFETY. HOWEVER, NON-PERSONALLY IDENTIFIABLE VISITOR INFORMATION MAY BE PROVIDED TO OTHER PARTIES FOR MARKETING, ADVERTISING, OR OTHER USES. CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE BECAUSE WE VALUE YOUR PRIVACY WE HAVE TAKEN THE NECESSARY PRECAUTIONS TO BE IN COMPLIANCE WITH THE CALIFORNIA ONLINE PRIVACY PROTECTION ACT. WE THEREFORE WILL NOT DISTRIBUTE YOUR PERSONAL INFORMATION TO OUTSIDE PARTIES WITHOUT YOUR CONSENT. AS PART OF THE CALIFORNIA ONLINE PRIVACY PROTECTION ACT, ALL USERS OF OUR SITE MAY MAKE ANY CHANGES TO THEIR INFORMATION AT ANYTIME BY LOGGING INTO THEIR CONTROL PANEL AND GOING TO THE ‘EDIT PROFILE’ PAGE.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

WE ARE IN COMPLIANCE WITH THE REQUIREMENTS OF COPPA (CHILDREN’S ONLINE PRIVACY PROTECTION ACT); WE DO NOT COLLECT ANY INFORMATION FROM ANYONE UNDER 13 YEARS OF AGE. OUR WEBSITE, PRODUCTS AND SERVICES ARE ALL DIRECTED TO PEOPLE WHO ARE AT LEAST 13 YEARS OLD OR OLDER.

ONLINE PRIVACY POLICY ONLY

THIS ONLINE PRIVACY POLICY APPLIES ONLY TO INFORMATION COLLECTED THROUGH OUR WEBSITE AND NOT TO INFORMATION COLLECTED OFFLINE.

YOUR CONSENT

BY USING OUR SITE, YOU CONSENT TO OUR PRIVACY POLICY.

CHANGES TO OUR PRIVACY POLICY

IF WE DECIDE TO CHANGE OUR PRIVACY POLICY, WE WILL POST THOSE CHANGES ON THIS PAGE, AND/OR UPDATE THE PRIVACY POLICY MODIFICATION DATE BELOW. THIS POLICY WAS LAST MODIFIED ON 9/20/2011

CONTACT US

ORDERING

OUR WEBSITE ACCEPTS ALL FORMS OF PAYMENT. ONCE YOU HAVE DECIDED WHAT TO ORDER, YOU CAN SELECT THE OPTION OF THAT ORDER AND ‘ADD TO CART.’ YOU CAN SCROLL UP THE PAGE AND CLICK ON ‘SHOPPING CART’ TO START THE CHECK OUT PROCESS. YOU HAVE THE OPTION TO CHECKOUT AS GUEST OR AS A MEMBER. A GUEST CHECKOUT RETAINS ONLY THE SHIPPING INFORMATION OF YOUR ORDER MAKING IT SPEEDIER FOR NON MEMBERS. WE HIGHLY ENCOURAGE YOU TO SIGN UP AS A MEMBER, FREE OF CHARGE, TO RECEIVE OCCASIONAL DISCOUNTS AND ADVANCE ORDER TRACKING AND MANAGEMENT. THIS ALLOWS YOU TO MANAGE ALL YOUR ORDERS, INCLUDING RETURNS AND EXCHANGES.

RETURNS & REPLACEMENTS

ALL DISCREPANCIES ARE TO BE REPORTED IN WRITING WITHIN 10 DAYS OF RECEIPT OF THE GOODS. PLEASE SEND AN EMAIL TO ALLIANCEGEAR@GMAIL.COM ALL OUR PRODUCTS COME WITH A 30 DAY GUARANTEE IF RETURNED UNUSED. IF FOR ANY REASON YOU ARE NOT SATISFIED WITH YOUR MERCHANDIZE, CALL OR EMAIL US WITHIN 30 DAYS OF RECEIPT OF GOODS TO OBTAIN A RETURN AUTHORIZATION NUMBER. YOU WILL RECEIVE CREDIT OR EXCHANGE PROVIDED THE GOODS ARE RETURNED WITH ORIGINAL PACKAGING IN A NEW, UNUSED CONDITION. PLEASE SUPPLY A COPY OF THE INVOICE (KEEP THE ORIGINAL). THERE IS AN $8.50 SHIPPING CHARGE ON ALL EXCHANGES, UNLESS THERE WAS AN ERROR IN YOUR ORDER THAT WAS OUR FAULT, OR YOU RECEIVED DEFECTIVE GOODS. WE CAN NOT ACCEPT RETURNS OR EXCHANGES ON EMBROIDERY ITEMS, WASHED GARMENTS, DISCONTINUED OR SALE ITEMS. SHIPPING CHARGES ARE NON-REFUNDABLE. UNFORTUNATELY WE CAN NOT GUARANTEE BLADES DUE TO THE NATURE OF THE SPORT OF FENCING. WE WILL HOWEVER TREAT EACH CASE INDIVIDUALLY IF YOU FEEL YOU HAVE A PROBLEM WITH ANY OF OUR PRODUCTS.ORDERING

OUR WEBSITE ACCEPTS ALL FORMS OF PAYMENT. ONCE YOU HAVE DECIDED WHAT TO ORDER, YOU CAN SELECT THE OPTION OF THAT ORDER AND ‘ADD TO CART.’ YOU CAN SCROLL UP THE PAGE AND CLICK ON ‘SHOPPING CART’ TO START THE CHECK OUT PROCESS. YOU HAVE THE OPTION TO CHECKOUT AS GUEST OR AS A MEMBER. A GUEST CHECKOUT RETAINS ONLY THE SHIPPING INFORMATION OF YOUR ORDER MAKING IT SPEEDIER FOR NON MEMBERS. WE HIGHLY ENCOURAGE YOU TO SIGN UP AS A MEMBER, FREE OF CHARGE, TO RECEIVE OCCASIONAL DISCOUNTS AND ADVANCE ORDER TRACKING AND MANAGEMENT. THIS ALLOWS YOU TO MANAGE ALL YOUR ORDERS, INCLUDING RETURNS AND EXCHANGES.

PAYMENT, PRICING & PROMOTIONS

FULL PAYMENT IS DUE UPON CHECKOUT. ONCE THE FUNDS ARE CLEARED, WE WILL PROCESS YOUR ORDER IMMEDIATELY AND SEND YOU A SHIPPING CONFIRMATION LINK. OUR WEBSITE CONSIST OF MANY DIFFERENT PRICING STRUCTURES. FOR CUSTOMERS, WE OFFER A VERY COMPETITIVE RETAIL PRICE. FOR WHOLESALERS, VENDORS AND PARTNERS, WE HAVE EXCLUSIVE PRICING STRUCTURE. YOU MUST BE A MEMBER TO QUALIFY. ONCE YOU BECOME A MEMBER, YOU WILL RECEIVE SPECIAL PRICING ON OUR WEBSITE BASED ON YOUR MEMBERSHIP.

VIEWING ORDERS

ONCE YOU HAVE PLACED AN ORDER WITH US, WE PROCESS THEM VERY QUICKLY. YOU CAN SEE THE STATUS OF YOUR ORDER INSIDE YOUR ACCOUNT PAGE AND WE WILL SEND YOU A SHIPPING CONFIRMATION LINK TO TRACKING YOUR ORDER ONLINE.

UPDATING ACCOUNT INFORMATION

WE ENCOURAGE ALL CUSTOMERS TO KEEP THEIR ACCOUNTS INFORMATION UP TO DATE. THIS ENSURES WE WILL SHIP TO THE RIGHT ADDRESS AND SEND YOU OCCASIONAL SAVINGS WHEN WE HAVE PROMOTIONS. YOU CAN LOG INTO YOUR ACCOUNT ON THE TOP PAGE LINK “MY ACCOUNT.”

TRACKING PACKAGE

Now you can track your packages right from the below links. Choose the appropriate provider and use the Tracking information provided by Alliance Fencing

USPS: https://tools.usps.com/go/TrackConfirmAction?tLabels=